--- title: "Custom Domains — AVCodex Docs" description: "Custom Domains — AVCodex documentation for AV integrators, programmers, and ops teams." lang: en json-ld: --- [](/) Solutions [Pricing](/pricing)[The Signal](/blog)[Resources](/resources) Learn [Free AI Assessment](/scorecard)[Get Started →](/pricing) [Documentation Home](/docs) Guides Getting Started - [The Alchemist Copilot](/docs/guides/the-alchemist-copilot) - [Choosing a Model](/docs/guides/choosing-a-model) - [Skills & Templates](/docs/guides/skills-and-templates) - [Pricing & Usage](/docs/guides/pricing-and-usage) - [Understanding Tokens](/docs/guides/understanding-tokens) - [Maximize AVCodex Capabilities](/docs/guides/maximize-avcodex-capabilities) Knowledge & Memory - [How Knowledge Sources Work](/docs/guides/how-knowledge-sources-work) - [Knowledge Retrieval Settings](/docs/guides/knowledge-retrieval-settings) - [User Memory](/docs/guides/user-memory) - [Consumer Brain](/docs/guides/consumer-brain) Agent Capabilities - [Image Recognition](/docs/guides/image-recognition) - [Image Generation](/docs/guides/image-generation) - [Video Generation](/docs/guides/video-generation) - [Deep Research and Deep Thinking](/docs/guides/deep-research-and-deep-thinking) - [Heartbeat (Proactive AI Outreach)](/docs/guides/heartbeat-proactive-ai-outreach) - [Database Connections](/docs/guides/database-connections) - [Agent-to-Agent Links](/docs/guides/agent-to-agent-links) - [Message Tagging](/docs/guides/message-tagging) - [Lead Generation Forms](/docs/guides/lead-generation-forms) - [Multilingual Apps](/docs/guides/multilingual-apps) - [Understanding Evaluations](/docs/guides/understanding-evaluations) Design & Experience - [Style Studio](/docs/guides/style-studio) - [Component Studio](/docs/guides/component-studio) - [HQ Profile](/docs/guides/hq-profile) - [Multiplayer Chat](/docs/guides/multiplayer-chat) - [Circles](/docs/guides/circles) - [Desktop Agent](/docs/guides/desktop-agent) Voice & Phone - [Phone Numbers](/docs/guides/phone-numbers) - [Outbound Calling](/docs/guides/outbound-calling) - [Voice Cloning](/docs/guides/voice-cloning) Publish & Share - [Embed Chat Widget](/docs/guides/embed-chat-widget) - [Custom Domains](/docs/guides/custom-domains) - [PWA Installation](/docs/guides/pwa-installation) - [AVCodex Sites](/docs/guides/avcodex-sites) - [Embed on Kajabi](/docs/guides/embed-on-kajabi) - [How to Use AVCodex with Claude Code](/docs/guides/how-to-use-avcodex-with-claude-code) Monetization & Access - [Selling Access](/docs/guides/selling-access) - [Consumer Monetization](/docs/guides/consumer-monetization) - [Access Control](/docs/guides/access-control) - [Bring Your Own Auth](/docs/guides/bring-your-own-auth) - [Clever SSO for Schools](/docs/guides/clever-sso-for-schools) Analytics & Operations - [Analytics & Chat History](/docs/guides/analytics-and-chat-history) - [Performance Dashboard](/docs/guides/performance-dashboard) - [Programmatic Usage Stats](/docs/guides/programmatic-usage-stats) - [Session Lifecycle Webhooks](/docs/guides/session-lifecycle-webhooks) - [Audit Logs](/docs/guides/audit-logs) Teams & White-Label - [Team Management](/docs/guides/team-management) - [Enterprise Whitelabel](/docs/guides/enterprise-whitelabel) Alchemist Platform - [Alchemist Tickets](/docs/guides/alchemist-tickets) - [Alchemist Getting Started](/docs/guides/alchemist-getting-started) - [Alchemist Working with Tickets](/docs/guides/alchemist-working-with-tickets) - [Alchemist Local Development](/docs/guides/alchemist-local-development) Alchemist Operations - [Alchemist Environment Variables](/docs/guides/alchemist-environment-variables) - [Alchemist Deploys and Domains](/docs/guides/alchemist-deploys-and-domains) - [Alchemist Self-Healing](/docs/guides/alchemist-self-healing) Alchemist API & Automation - [Alchemist API Keys](/docs/guides/alchemist-api-keys) - [Alchemist MCP Server](/docs/guides/alchemist-mcp-server) - [Alchemist Pipeline Configuration](/docs/guides/alchemist-pipeline-configuration) - [Alchemist Pipeline Permutations](/docs/guides/alchemist-pipeline-permutations) Developer Platform - [Building Custom MCP Servers](/docs/guides/building-custom-mcp-servers) - [Consumer OAuth for Custom MCP Servers](/docs/guides/consumer-oauth-for-custom-mcp-servers) AVCodex MCP Server - [Overview](/docs/guides/overview) - [MCP Reference](/docs/guides/mcp-reference) - [Setup & Installation](/docs/guides/setup-and-installation) - [Authentication](/docs/guides/authentication) - [Tools Reference](/docs/guides/tools-reference) - [Common Workflows](/docs/guides/common-workflows) - [Rate Limits](/docs/guides/rate-limits) Custom Actions Pro Actions API Builder API Agentic Commerce (ACP) Integrations [Docs](/docs)/ Guides / Publish & Share # Custom Domains Last updated · MAR 2026 · [Read as Markdown](/docs/guides/custom-domains.md) Replace `your-agent.app.avcodex.com` with `chat.yourintegrator.com`, `roomhelp.yourbrand.com`, or whatever subdomain fits your brand. Custom domains make the agent feel like a native part of your integrator portal, your managed-services offering, or your client-facing room support. > **Note:** Custom domains require a Builder plan or higher. ## [Why a Custom Domain Matters# ](#why-a-custom-domain-matters) Benefit Description **Brand consistency** Clients stay on your integrator's domain, not a third-party host **Trust** Programmers, end users, and procurement teams see a familiar URL **Professionalism** No platform branding in the URL when sharing with end-clients **Cookies** A subdomain of your main site keeps cookies same-site, which fixes cross-origin chat-history issues in iframe embeds ## [Prerequisites# ](#prerequisites) Before setting up a custom domain: - Builder plan or higher subscription - Ownership or control of a domain name - Access to your domain's DNS settings - A published AVCodex agent ## [Setting Up a Custom Domain# ](#setting-up-a-custom-domain) **1\. Add the DNS Record First** Before configuring inside AVCodex, add this CNAME record at your domain registrar: Type Name Value CNAME `chat` (or your subdomain) `fallback.app.avcodex.com` After you register the domain in AVCodex (Step 4), you'll also add a second DNS record for SSL validation. AVCodex will show you the exact record to add. > **Tip:** Use a subdomain (like `chat.` or `roomhelp.`) rather than your root domain. Keeps your main website separate, simplifies DNS, and avoids interfering with email or other services on the apex domain. **2\. Open Settings** Go to your agent's **Settings** page. You'll see the Custom Domain card. **3\. Enter Your Domain** Type your subdomain in the input field: code ``` chat.yourintegrator.com ``` Do not include `https://` or `www.`. **4\. Click Add** AVCodex verifies your DNS configuration. If the CNAME record is found and points to `fallback.app.avcodex.com`, your domain is added. After registration, AVCodex shows a second DNS record needed for SSL validation. Add this record at your registrar to activate HTTPS. ## [DNS Configuration by Provider# ](#dns-configuration-by-provider) ### [Cloudflare# ](#cloudflare) 1. Go to your domain's DNS settings. 2. Click **Add Record**. 3. Select **CNAME**. 4. Name: your subdomain (e.g. `chat`). 5. Target: `fallback.app.avcodex.com`. 6. Proxy status: **DNS only** (gray cloud). > **Warning:** Disable Cloudflare's proxy (orange cloud) for the subdomain. Use "DNS only" mode. Custom domains will not provision SSL behind Cloudflare's proxy. ### [GoDaddy# ](#godaddy) 1. Go to **My Products** > **DNS**. 2. Click **Add** under Records. 3. Type: **CNAME**. 4. Name: your subdomain. 5. Value: `fallback.app.avcodex.com`. 6. TTL: 1 Hour. ### [Namecheap# ](#namecheap) 1. Go to **Domain List** > **Manage**. 2. Click **Advanced DNS**. 3. Add new record: \- Type: **CNAME** - Host: your subdomain - Value: `fallback.app.avcodex.com` ### [Google Domains / Squarespace Domains# ](#google-domains-squarespace-domains) 1. Go to **DNS** in the sidebar. 2. Scroll to **Custom records**. 3. Create new record: \- Name: your subdomain - Type: **CNAME** - Data: `fallback.app.avcodex.com` ### [Route 53 (AWS)# ](#route-53-aws) 1. Go to **Hosted Zones** > your domain. 2. Click **Create Record**. 3. Record name: your subdomain. 4. Record type: **CNAME**. 5. Value: `fallback.app.avcodex.com`. ## [Verifying Your Setup# ](#verifying-your-setup) ### [Check DNS Propagation# ](#check-dns-propagation) Use these tools to verify your DNS is configured: - [dnschecker.org](https://dnschecker.org) - [whatsmydns.net](https://whatsmydns.net) Enter your full domain (e.g. `chat.yourintegrator.com`) and confirm CNAME records point to `fallback.app.avcodex.com`. ### [Test Your Domain# ](#test-your-domain) Once DNS propagates: 1. Visit your custom domain in a browser. 2. You should see your AVCodex agent. 3. Check the SSL certificate (padlock icon). ## [Troubleshooting# ](#troubleshooting) ### ["Could not find CNAME record"# ](#could-not-find-cname-record) 1. **Wait for propagation**: DNS can take up to 48 hours (usually minutes). 2. **Check record type**: Must be CNAME. 3. **Check target**: Should be exactly `fallback.app.avcodex.com`. ### ["CNAME record does not match"# ](#cname-record-does-not-match) Your CNAME is pointing somewhere else. Update it to point to `fallback.app.avcodex.com`. ### ["Custom domain is already in use"# ](#custom-domain-is-already-in-use) Another AVCodex agent is using this domain. Each domain can only be used by one agent. ### [Domain Not Working After Adding# ](#domain-not-working-after-adding) 1. **Remove proxy**: If using Cloudflare, disable proxy (use DNS only). 2. **Check DNS**: Verify the CNAME target is correct. 3. **HTTPS required**: Access via `https://`, not `http://`. ## [Removing a Custom Domain# ](#removing-a-custom-domain) To remove a custom domain: 1. Go to **Settings**. 2. Click the trash icon next to your domain. 3. Your agent reverts to the default `your-agent.app.avcodex.com` URL. After removing, also delete the DNS record at your registrar. ## [Best Practices# ](#best-practices) ### [Subdomain Naming# ](#subdomain-naming) Pick a subdomain that maps to how AV pros and clients will think about it: Good Why `chat.integrator.com` Clear, generic `roomhelp.brand.com` Aimed at end users in conference rooms (works well on QR-code support stickers) `ai.integrator.com` Short, memorable for internal teams `support.brand.com` Reads as a managed-services offering `programmer.integrator.com` Internal tool for AV programmers and field techs ### [Backup Access# ](#backup-access) Keep your default `your-agent.app.avcodex.com` URL bookmarked as a backup in case of DNS issues. \*AVCodex · Your AV expertise. Amplified by AI.\* Was this helpful? [Edit this page →](#) [ Previous Embed Chat Widget ](/docs/guides/embed-chat-widget)[ Next PWA Installation ](/docs/guides/pwa-installation) On this page - [Why a Custom Domain Matters](#why-a-custom-domain-matters) - [Prerequisites](#prerequisites) - [Setting Up a Custom Domain](#setting-up-a-custom-domain) - [DNS Configuration by Provider](#dns-configuration-by-provider) - [Cloudflare](#cloudflare) - [GoDaddy](#godaddy) - [Namecheap](#namecheap) - [Google Domains / Squarespace Domains](#google-domains-squarespace-domains) - [Route 53 (AWS)](#route-53-aws) - [Verifying Your Setup](#verifying-your-setup) - [Check DNS Propagation](#check-dns-propagation) - [Test Your Domain](#test-your-domain) - [Troubleshooting](#troubleshooting) - ["Could not find CNAME record"](#could-not-find-cname-record) - ["CNAME record does not match"](#cname-record-does-not-match) - ["Custom domain is already in use"](#custom-domain-is-already-in-use) - [Domain Not Working After Adding](#domain-not-working-after-adding) - [Removing a Custom Domain](#removing-a-custom-domain) - [Best Practices](#best-practices) - [Subdomain Naming](#subdomain-naming) - [Backup Access](#backup-access) [](/) The AI platform built exclusively for professional AV. 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