--- title: "Phone Numbers — AVCodex Docs" description: "Phone Numbers — AVCodex documentation for AV integrators, programmers, and ops teams." lang: en json-ld: --- [](/) Solutions [Pricing](/pricing)[The Signal](/blog)[Resources](/resources) Learn [Free AI Assessment](/scorecard)[Get Started →](/pricing) [Documentation Home](/docs) Guides Getting Started - [The Alchemist Copilot](/docs/guides/the-alchemist-copilot) - [Choosing a Model](/docs/guides/choosing-a-model) - [Skills & Templates](/docs/guides/skills-and-templates) - [Pricing & Usage](/docs/guides/pricing-and-usage) - [Understanding Tokens](/docs/guides/understanding-tokens) - [Maximize AVCodex Capabilities](/docs/guides/maximize-avcodex-capabilities) Knowledge & Memory - [How Knowledge Sources Work](/docs/guides/how-knowledge-sources-work) - [Knowledge Retrieval Settings](/docs/guides/knowledge-retrieval-settings) - [User Memory](/docs/guides/user-memory) - [Consumer Brain](/docs/guides/consumer-brain) Agent Capabilities - [Image Recognition](/docs/guides/image-recognition) - [Image Generation](/docs/guides/image-generation) - [Video Generation](/docs/guides/video-generation) - [Deep Research and Deep Thinking](/docs/guides/deep-research-and-deep-thinking) - [Heartbeat (Proactive AI Outreach)](/docs/guides/heartbeat-proactive-ai-outreach) - [Database Connections](/docs/guides/database-connections) - [Agent-to-Agent Links](/docs/guides/agent-to-agent-links) - [Message Tagging](/docs/guides/message-tagging) - [Lead Generation Forms](/docs/guides/lead-generation-forms) - [Multilingual Apps](/docs/guides/multilingual-apps) - [Understanding Evaluations](/docs/guides/understanding-evaluations) Design & Experience - [Style Studio](/docs/guides/style-studio) - [Component Studio](/docs/guides/component-studio) - [HQ Profile](/docs/guides/hq-profile) - [Multiplayer Chat](/docs/guides/multiplayer-chat) - [Circles](/docs/guides/circles) - [Desktop Agent](/docs/guides/desktop-agent) Voice & Phone - [Phone Numbers](/docs/guides/phone-numbers) - [Outbound Calling](/docs/guides/outbound-calling) - [Voice Cloning](/docs/guides/voice-cloning) Publish & Share - [Embed Chat Widget](/docs/guides/embed-chat-widget) - [Custom Domains](/docs/guides/custom-domains) - [PWA Installation](/docs/guides/pwa-installation) - [AVCodex Sites](/docs/guides/avcodex-sites) - [Embed on Kajabi](/docs/guides/embed-on-kajabi) - [How to Use AVCodex with Claude Code](/docs/guides/how-to-use-avcodex-with-claude-code) Monetization & Access - [Selling Access](/docs/guides/selling-access) - [Consumer Monetization](/docs/guides/consumer-monetization) - [Access Control](/docs/guides/access-control) - [Bring Your Own Auth](/docs/guides/bring-your-own-auth) - [Clever SSO for Schools](/docs/guides/clever-sso-for-schools) Analytics & Operations - [Analytics & Chat History](/docs/guides/analytics-and-chat-history) - [Performance Dashboard](/docs/guides/performance-dashboard) - [Programmatic Usage Stats](/docs/guides/programmatic-usage-stats) - [Session Lifecycle Webhooks](/docs/guides/session-lifecycle-webhooks) - [Audit Logs](/docs/guides/audit-logs) Teams & White-Label - [Team Management](/docs/guides/team-management) - [Enterprise Whitelabel](/docs/guides/enterprise-whitelabel) Alchemist Platform - [Alchemist Tickets](/docs/guides/alchemist-tickets) - [Alchemist Getting Started](/docs/guides/alchemist-getting-started) - [Alchemist Working with Tickets](/docs/guides/alchemist-working-with-tickets) - [Alchemist Local Development](/docs/guides/alchemist-local-development) Alchemist Operations - [Alchemist Environment Variables](/docs/guides/alchemist-environment-variables) - [Alchemist Deploys and Domains](/docs/guides/alchemist-deploys-and-domains) - [Alchemist Self-Healing](/docs/guides/alchemist-self-healing) Alchemist API & Automation - [Alchemist API Keys](/docs/guides/alchemist-api-keys) - [Alchemist MCP Server](/docs/guides/alchemist-mcp-server) - [Alchemist Pipeline Configuration](/docs/guides/alchemist-pipeline-configuration) - [Alchemist Pipeline Permutations](/docs/guides/alchemist-pipeline-permutations) Developer Platform - [Building Custom MCP Servers](/docs/guides/building-custom-mcp-servers) - [Consumer OAuth for Custom MCP Servers](/docs/guides/consumer-oauth-for-custom-mcp-servers) AVCodex MCP Server - [Overview](/docs/guides/overview) - [MCP Reference](/docs/guides/mcp-reference) - [Setup & Installation](/docs/guides/setup-and-installation) - [Authentication](/docs/guides/authentication) - [Tools Reference](/docs/guides/tools-reference) - [Common Workflows](/docs/guides/common-workflows) - [Rate Limits](/docs/guides/rate-limits) Custom Actions Pro Actions API Builder API Agentic Commerce (ACP) Integrations [Docs](/docs)/ Guides / Voice & Phone # Phone Numbers Last updated · MAR 2026 · [Read as Markdown](/docs/guides/phone-numbers.md) A phone number is the fastest path to put an AVCodex voice agent in front of the people who need it. A field tech standing in a hotel ballroom with a dark projector can dial a number, describe what the room is doing, and get walked through the fix. An office manager can call a hotline that books a Logitech room refresh quote. A first-line help desk can hand off after-hours support to an AI that already knows the client's gear list. > **Warning:** Phone numbers require a Studio Pro plan or higher, and voice agents must be enabled on your AVCodex account. ## [How it works# ](#how-it-works) 1. You purchase a phone number inside AVCodex. 2. The number is automatically routed to your voice agent. 3. Callers connect directly to your AI. 4. The voice agent answers using your agent's system prompt, knowledge base, and tools. No SIP trunk to commission, no webhook plumbing, no PBX integration. It just answers. ## [Purchasing a phone number# ](#purchasing-a-phone-number) **1\. Open voice settings** Go to your agent's **Build** page and open the **Voice** card. Voice mode must be enabled first. **2\. Select a number** Click **Select Number** to open the phone number search. Pick your country (US or Canada) and optionally filter by area code or city. A managed-services AV firm in Dallas might want a 214 area code so on-site clients see a local number. **3\. Search and choose** Click **Search Numbers** to see available options. Select the number you want and click **Save** to provision it. Your number is active immediately after purchase. ## [Phone number limits# ](#phone-number-limits) Plan Max phone numbers Free allowance Studio Pro 3 3 included Enterprise Unlimited 3 included The first 3 phone numbers per organization are included in your plan. Additional numbers beyond the free allowance are billed separately. ## [Billing# ](#billing) Component Cost **Phone number (monthly)** First 3 free, then ~$1.15/mo per additional number **Inbound call minutes** Billed as part of your LLM token usage Monthly phone number billing runs on the 1st of each month for the previous month's active numbers. ## [Configuration# ](#configuration) Once a number is assigned, calls are automatically routed to your voice agent with its full configuration: - **Voice selection.** Stock voices, voice tiers, or cloned voices. - **Custom greeting.** How the agent introduces itself ("Thanks for calling Acme AV support, this is Riley"). - **System prompt.** Full personality and instructions. - **Knowledge sources.** Manufacturer spec sheets, AS-built documentation, room CAD, SOPs, and anything else you have loaded. - **Tools.** Custom actions and integrations the agent can run during the call (open a ticket, query a CRM, look up a control system error code). ### [One number per agent# ](#one-number-per-agent) Each agent can have one phone number. To change numbers, release the current one and purchase a new one. Released numbers return to the available pool. ## [Use cases# ](#use-cases) Use case Example **AV help desk line** A field tech calls from the rack room and walks through Crestron error codes with the agent. **Service dispatch** Caller describes the issue, the agent triages, books a truck roll if needed. **24/7 client hotline** Higher-ed AV teams field after-hours classroom calls without staffing a night shift. **RFP and quote intake** A prospect calls in, the agent qualifies the project (rooms, scope, timeline) and routes to sales. ## [Troubleshooting# ](#troubleshooting) **Number not receiving calls?** - Verify voice mode is enabled on the agent. - Confirm the number shows as active in your voice settings. - Make sure your plan supports phone numbers (Studio Pro or higher). **Callers hearing silence?** - Check the voice agent's greeting configuration. - Verify a voice selection is set. - Review server logs for connection errors. **Want to change numbers?** - Release the current number in voice settings. - Search for and purchase a new one. - The old number returns to the available pool and may be reassigned. > **Note:** For more on voice agent configuration, see the Voice Agents guide. \*AVCodex · Your AV expertise. Amplified by AI.\* Was this helpful? [Edit this page →](#) [ Previous Desktop Agent ](/docs/guides/desktop-agent)[ Next Outbound Calling ](/docs/guides/outbound-calling) On this page - [How it works](#how-it-works) - [Purchasing a phone number](#purchasing-a-phone-number) - [Phone number limits](#phone-number-limits) - [Billing](#billing) - [Configuration](#configuration) - [One number per agent](#one-number-per-agent) - [Use cases](#use-cases) - [Troubleshooting](#troubleshooting) [](/) The AI platform built exclusively for professional AV. Build, deploy, and sell AI tools that understand your industry. ### Platform - What You Can Build - Templates - [Pricing](/pricing) ### Services - [Done-For-You](/pricing) - [Academy](/academy) - [Contact](/contact) ### Company - About - [The Signal](/blog) - [Docs](/docs) - [LinkedIn](#) © 2026 AVCodex. A Future Ready Holdings Inc. product. SOC 2 Type II Certified · HIPAA Compliant